Tell us about your business?

Urban Oasis has two locations near downtown Chicago. We specialize in massage therapies only. Each location has ten treatment rooms. We are open 7 days a week with two shifts each day except Sunday. We employ about 75 massage therapists, most of who have been with the company for more than 3 years.

Gift Certificates are an essential part of our overall business plan. Many of our new clients are referrals that are generated through our Online Gift Certificate sales!

Tell how things have changed now that you use

We changed our shopping cart to the in September of 2008, primarily because they offered the option for Instant Gift Certificates. We felt that Instant Gift Certificates would add an important feature, allowing our customers to purchase when the delivery was time sensitive, and especially after hours or holidays when we are closed.

Because gift certificate sales are such an important part of our business, we wanted to test for a few months before the busy holiday season. Between September and November we processed over 200 Gift Certificates and knew this was the system we wanted. After reviewing the final numbers in our first year we generated $87,000 in Gift Certificate Sales!

Instant Gift Certificates now comprise about 80% of orders from the website, and surprisingly, even with the current economy, we have generated more revenue from online sales in 2008 than previous years! Not only are revenues up, but the reduction in processing and fulfillment has allowed my staff to concentrate on other tasks associated with our business.

After reviewing the final numbers in our first year we generated $87,000 in Gift Certificate Sales!

Tell us your favorite thing about services?

I have been very impressed with the willingness of the Technical Support to work with me on feature enhancements and support questions. The communication and turn-around on have been very good.

I also appreciate the user-friendly interface of the service. It is very easy for my staff to use. Prior to, I was the only person in the company who had access to the shopping cart and it was all very mysterious for everyone else. Now everyone has access to the same information at both locations which improves our customer service.

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